Returns & Exchanges

We want you to feel confident when shopping with D’ Luxe. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged according to the conditions below.

Return Eligibility

To qualify for a return or exchange:

• The item must be unworn and unused
• Original tags must remain attached
• The item must be in its original condition
• The item must not be washed, altered, stained, or damaged
• The return request must be submitted within [3 days] of delivery

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following may not be eligible for return or exchange:

• Final-sale items
• Customized or personalized pieces
• Undergarments
• Items that have been worn, washed, altered, stained, or damaged
• Other products specifically identified as non-returnable on their product page

Exchanges

If you need a different size or eligible item, you may request an exchange within [X days] of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, D’ Luxe may offer an alternative option, store credit, or refund where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours/X days] of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We’ll review your request and provide the appropriate resolution.

How to Request a Return or Exchange

1. Contact us at [Email/WhatsApp] with your order number.
2. Explain whether you’re requesting a return or exchange.
3. Provide photographs if required.
4. Wait for confirmation and return instructions.
5. Send the approved item back according to the instructions provided.

Please do not send an item back without contacting us first.

Return Shipping

Unless an item is defective, damaged, or incorrectly supplied, the customer is responsible for the cost of returning an item.

Original shipping fees may be non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method, subject to processing times from Stripe or your payment provider.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are not included in the product or standard shipping price unless otherwise stated.

Contact Us

Have a question about your order, shipping, return, or exchange?

Email: hello@dluxeclothing.uk
Phone: +44 7367 883146